Quality Hotline

A Quality Hotline is available to discuss questions, concerns or comments about the quality of our products.

Whether you experience a problem or are pleased with the components you received, email us at Narda West Quality to speak with a Narda West quality representative.   Please provide your name, phone number, order number, model and serial numbers of the units purchased and a description of the issues you would like to discuss.

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Service
A dedicated in-house Customer Service Department is located at our Folsom, California, USA, headquarters. Our Customer Service Representatives ensure that every order is processed efficiently, problems are resolved and our customers are satisfied. They provide assistance with order tracking, delivery, proforma invoices, service requests and returns.

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Pricing and Technical Assistance
For pricing information or technical assistance with your application, contact your local Narda Microwave-West Sales Representative or the factory directly.

We have established an extensive global network of Sales Representatives from which to choose. They are experienced and trained to provide you with pre-sale, product selection assistance for your specific application. In addition to our Sales Representatives, Narda Microwave-West has a staff of Application Engineers who have extensive microwave engineering experience. They are available to help you with your special requirements and application challenges.

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Export Licenses
Rely on our in-house Customer Service Representatives for accurate information on export procedures and document requirements to ensure full compliance with Federal laws and help streamline the entire export process. The staff is trained and up-to-date on all export regulations and procedures.

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Terms and Conditions

Warranty
Narda Microwave-West warrants each product it manufactures to be free from any defect in material and workmanship for a period of two-year from date of shipment to the original purchaser. All warranty returns, however, must first be authorized by a Customer Service representative.

The limit of liability under this warranty shall be to repair or replace any product, or part thereof, which proves to be defective after inspection by Narda Microwave-West. This warranty shall not apply to any product that has been disassembled, modified, physically or electrically damaged or any product that has been subject to conditions exceeding the applicable specifications or ratings. Narda Microwave-West shall not be liable for any direct or consequential injury, loss or damage incurred through the use or the inability to use, any Narda product.

Narda Microwave-West reserves the right to make design changes to any Narda product without incurring any obligation to make the same changes to previously purchased units.

This warranty is the full extent of obligation and liability assumed by Narda Microwave-West with respect to any and all Narda products. Narda Microwave-West neither makes, nor authorizes any person to make, any other guarantee or warranty concerning Narda products.

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Domestic Terms
Net 30 days. All orders are shipped F.O.B. Folsom, California, USA, unless otherwise specified. Terms of sale to unrated firms are C.O.D. unless credit has been established or on receipt of advance payment.

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Export Terms
Check with your Narda Microwave-West Sales Representative for payment terms. All orders are shipped F.O.B. Folsom, California, USA. Express carrriers such as FedEx, UPS and DHL are not acceptable methods of transportation for United States Department of State licensed shipments.

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Source Inspection
A charge of $500.00 applies to all orders requiring a source inspection at our plant. The inspection charge applies to each inspection visit necessary.

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Shipment Information
All orders are shipped F.O.B. Folsom, California, USA, unless otherwise specified. Shipments from the point of origin will normally be made by Parcel Post, UPS, Federal Express or Air Freight. Narda Microwave-West will select the most appropriate means of transportation unless a specific method of transportation is agreed upon in the sales contract.

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Certificate of Conformance
A Certificate of Conformance is available upon request at the time of purchase. This certificate states: "Narda Microwave-West certifies that the above device(s) has/have been processed in accordance with established procedures and has/have been found to conform to all Narda Microwave-West quality standards and applicable customer specified requirements. Narda Microwave-West warrants its products to be free from defects in materials and workmanship for a period of (2) years from the date of shipment."

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Quotations and Pro Forma Invoices
Destination prices and shipping information required for pro forma invoices or FAS, CIF or C&F quotations and importation assistance can be quickly obtained from an in-house Narda Microwave-West Customer Service Representative.

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Change Orders and Cancellations
Change orders regarding price, delivery or any conditions not specified on the original order will be implemented after mutual agreement has been affirmed in writing between the customer and Narda Microwave-West. Cancellation of an order requires the written consent of Narda Microwave-West. All cancellations will be dependent upon customer's agreement to satisfy all costs incurred by Narda Microwave-West and its proportionate profit on all work completed. Narda Microwave-West will endeavor to stop work promptly upon notification of cancellation.

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Repairs
Repairs of Narda Microwave-West products are made at the factory. Before returning any product, however, contact Narda Microwave-West to receive a Return Material Authorization (RMA) number. A RMA number must be clearly marked on the paperwork accompanying all returned units. When requesting the shipping instructions for a return, please indicate the model number, the serial number, the date code and as much information as possible about the nature of the difficulty or the reason for the return.

The cost of the repair is based upon the cost of the labor and the materials plus a small service charge. Estimates of the cost of repairs are submitted to the customer before any work is done, unless otherwise directed. Out-of-warranty units will be charged an additional evaluation fee. This evaluation fee will be applied to the cost of the repairs, if the repairs are authorized. Returned products must be shipped prepaid.

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Product and Price Changes
Although all information on this website is current at the time of production, Narda Microwave-West's continuing product improvement program makes it necessary to change product specifications and prices occasionally. Narda Microwave-West reserves the right to make product and pricing changes without notice. Therefore, we recommend that you verify all product specifications and pricing information prior to placing your order.

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